Frequently Asked Questions
Everything you need to know about GL.iNet networking solutions.
Does my GL.iNet router come with a warranty?
Yes, all GL.iNet products come with a standard 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Which VPN protocols are supported by GL.iNet routers?
Our routers natively support OpenVPN and WireGuard, allowing you to easily configure secure connections with over 30+ popular VPN service providers.
How long does shipping take for international orders?
International shipping typically takes 7-15 business days. We provide tracking numbers for all orders so you can monitor your package's progress in real-time.
Can I return my device if it doesn't meet my needs?
We offer a 30-day return policy for items in their original condition and packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do I need to pay for firmware updates?
No, all firmware updates, including security patches and new features based on OpenWrt, are provided free of charge for the lifetime of the product.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout process.