Returns & Exchanges

At GL.iNet, we offer a 30-day money-back guarantee for all networking hardware purchased directly from our store to ensure you are completely satisfied with your connectivity solutions. If your device is defective or does not meet your expectations, our streamlined return process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team or visit the returns portal with your order number and email address to start a Return Merchandise Authorization (RMA) request.

• 2.
  Package Your Device

  Securely pack the router and all included accessories, such as power adapters and antennas, in the original packaging to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please ensure you retain a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect the hardware to verify its condition, we will process your refund or replacement within 5-7 business days.